Frequently asked questions
Custom merchandise and apparel in Minneapolis, MN and surrounding cities.
How do I place an order?
Browse the catalog and pick the product you want, then send a quote request with your quantity, sizes, colors and artwork. We come back with pricing and a proof. Once you approve the proof, we produce it.
Why is there no Add to Cart button?
Custom decoration pricing depends on quantity, the number of ink or thread colors, where the design goes, and which method the job needs. Rather than show you a number that changes the moment we see your artwork, we quote every order. The price on each product page is a starting point, not the final number.
What artwork file should I send?
Vector is best: AI, EPS, PDF or SVG with fonts converted to outlines. A high resolution PNG at 300 dpi with a transparent background also works. Full detail is on Artwork Guidelines.
I do not have a logo file. Can you help?
Yes. Choose design assistance on the quote form and send whatever you have, even a photo of a business card or an old shirt. We will tell you what we can work with before anything runs.
Can I mix sizes in one order?
Yes. List the quantity per size on your quote request and it comes through as a single order.
Can I put the design in more than one place?
Yes. Front, back, sleeve and cap placements are all available. Each additional decoration location is priced separately, so note the placements you want on the quote form.
When does my deadline start counting?
At proof approval, not when you send the request. If a proof sits waiting on your approval, the finish date moves with it.
Can I pick up my order?
Yes, locally. See Local Pickup and Delivery for the current pickup and delivery area.
Do you ship outside Minnesota?
Yes, we ship nationwide. See Shipping Information.
What areas do you serve in person?
Minneapolis, Lakeville, Eden Prairie and the surrounding Minnesota communities for pickup and local delivery. Everywhere else by shipping.
How do I reorder something we ran before?
Include your previous order number on the quote request. We pull the same artwork, placement and specs, so nothing needs re-approving unless something changed.
Do you work with businesses on recurring orders?
Yes. See Business and Bulk Merchandise for how business accounts work, including keeping your artwork on file between runs.
